Welcome to issue 216 of the ukrecruiter newsletter. If you like the "my favourites" section each week and want to take part view the guidelines at http://www.ukrecruiter.co.uk/articles.htm and send details of your three favourite web sites to me.

CONTENTS

Visit http://www.careersinrecruitment.com for the latest recruitment industry jobs.

My Favourites

www.linkedin.com - Great site for finding new business contacts as well as advertising your own services and talents. 

www.bbc.co.uk - Simply the best place for news, weather, sports results etc

www.grumbletext.com  - Fascinating to see how your average joe is getting ripped off these days. How many times do people have to be told that you aren't buying one ringtone, you are buying a subscription of £5 a week for the rest
of your life.

Adrian Brown works for Gamesrecruit Limited 

Why not submit your 3 favourite web sites. See the guidelines at http://www.ukrecruiter.co.uk/articles.htm

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Article One: Psychometric Product Review: Facet5 by Louise Triance

Company Name: Consulting Tools Ltd

Product Name: Facet5

Website Address: www.consultingtools.com

Description (provided by Consulting Tools): “Facet5 is a 'Big 5' factor personality model, which allows managers to understand how people differ in their behaviour, motivation, attitudes and aspirations.

Cost: There is no fee for setup (this is included in accreditation cost) and no licence fee. Reports cost £75.

Do you have to be qualified to interpret the questionnaires: Yes, interpreters have to be accredited. This is a 2-day course that costs £595 per person. The accreditation cost includes all materials and personally branded account setup. 

Candidate Experience (“guinea pig” candidate was Jaime): The instructions were very clear and easy to follow and in total from logging in to completing it took a total of about 15 minutes. I had to answer a range of questions that were sometimes quite difficult in terms of choosing general answers and I found myself very often muttering ‘it depends on the situation or who I am dealing with in what context’. So in terms of relevance at face value it didn’t come across as particularly strong when completing the questionnaire.

As regards the feedback report, I was pleasantly surprised. Although I found some of the individual scales a bit misleading and slightly off kilter in terms of where I was placed, the information was well thought through and surprisingly accurate given the short time it took. The summaries towards the end were also surprisingly accurate - such as their review on leadership – how to develop people, what to watch for and how to motivate them. 

We should point out that Jaime was sent the report by email and not given a full feedback session which would have an impact on his understanding of the report.

Overview of Feedback Report: The report produced was 17 pages long. As soon as I viewed the report I could see why training may be required. In fact when I was sent the report it was suggested that someone accredited in Facet5 talked me through it. The report looks at a few questionnaire statistics to start with – looking for potential patterns that may show a lack of accuracy due to candidate input issues. The profile looks at five main scales (will, energy, affection, control and emotionality). For each of these scales there are sub categories (for example within “will” there are determination, confrontation and independence.). There is a score given for each of these and a narrative explaining what a high or low score may suggest. An overall statement is made for each scale, eg for energy “your style is very positive and involved, good at handling lots of things at once….”

The report then goes on to classify the candidate as belonging to a particular “Facet Family”. There are 17 Facet Families. There is a narrative to describe what being this type of person means; looking at what sort of leader they are, what they are motivated by, the contribution they make to a team and how they need/like to be managed. 

The report also looks at competencies around leadership, communication, planning and organisation, etc. Finally it goes on to look at work preferences stating what sort of the role the candidate may be most suited to and what elements are needed to motivate the particular individual 

Summary
It was interesting to see the combination of a scale based and type based personality profile. The narrative for the scales was fairly basic – but could be interpreted by a trained user. The facet family is a useful tool for those more used to classifying candidates. I thought this was a very thorough report, covering a lot of detail. In fact my only concern is that I feel the more questions asked of the candidate the more likely the report is to be highly validated – and this report only takes 15 minutes to complete – which in psychometric terms is fairly quick.

For more information: Kyra Jones was my contact at Consulting Tools. She can be contacted on 01763 836320 or via email at kjones@consultingtools.com

Louise Triance is a British Psychological Society level A&B trained assessor, conducting psychometrics on behalf of recruiters. For more information call Louise on 01635 254881 or email louise@ukrecruiter.co.uk or visit http://www.ukrecruiter.co.uk/tests.htm

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Article Two: Emotional Intelligence – principle 1 - AWARENESS - by Gaynor Lowndes

As a result of my last article on emotional intelligence, I was asked to break the ARROW principles down into more detail and reflect on how each principle relates to those involved in the recruitment industry. 

Emotions play a far greater role in human interaction than we think they do as we all have freedom to choose our response to any given stimulus. IQ has little impact on EQ (Emotional Intelligence Quotient).

Why do people behave in different ways when faced with the same situation?
Goleman (bestselling author on the subject of emotional intelligence) believes that it is because of the individual level of emotional intelligence.

Emotional Intelligence can be defined using ARROW
Awareness – Being aware of how your personality impacts others
Restraint – Identifying negative emotions that can cause damage
Resilience – Developing an optimistic, persistent nature
Others (empathy) – Developing an emotional radar
Working with others (rapport) – Communication, active listening

Awareness means that we are willing to see ourselves from outside ourselves. That is, we are able to see ourselves as others see us and manage our behaviour accordingly. Emotional awareness means examining how my personality impacts others and being aware of the emotions involved in the recruitment process for all those concerned – clients and candidates. 

Let’s face it, our clients and candidates are there to get their needs met and they expect that you will understand their emotional agendas. To be truly successful in today’s highly competitive market, you need to continually think win/win – our clients have developed a keen sense of sniffing out self-interest!

Being aware is also about understanding your strengths and about not letting your weaknesses get in the way of your strengths.

Let’s reflect firstly on how personality impacts others. I have a strong belief that everyone in the recruitment industry should understand their personality style and have researched how their particular style affects others. There are many tools available to do this (many of these psychometric products are being reviewed by Louise in the newsletter)– each will give you an understanding of how you tend to react to certain situations. Well developed emotional intelligence means understanding the impact you have on others. I am a “direct” type personality which means that I need to take extra care when dealing with individuals who need to take time to make a decision. Why? because we are opposites on the personality spectrum and my approach could very well scare them!

Has there ever been a time that you have been “short” with a candidate for whatever reason? Perhaps you have just had an argument with your partner on the telephone or been chastised by your boss. It doesn’t matter what the cause was, the outcome is that the candidate will remember that conversation forever and will likely recount it to several people, therefore damaging your reputation. Being AWARE means being attuned to how you are communicating with each and every person and how they are responding to your communication.

Emotional systems operate with more speed and certainty than our rational systems. To stay in control when you feel you are getting out of control you need to be aware of your body’s automatic responses when it senses a threat and take the time needed to “normalise” before responding.

Top negotiators for example, tend to have a highly developed awareness. They watch for signals and utilise silence to their advantage. Watch someone in your organisation who is a great negotiator and you will notice that this person is aware of what is happening around him/her as well as being aware of the personality style of the person he/she is negotiating with.

All this being aware stuff sounds pretty simple doesn’t it? However you would be surprised how many of us need to develop further our ability to be aware. The first step is understanding your personality and how it impacts on other types and then watching what is going on around you in every situation. Remember that practice makes perfect!

Gaynor Lowndes, the Managing Director of The Recruitment Training Company, has over 18 years recruitment experience, gained in both Australia and the UK. Her first book called “the Art of Recruitment” is quickly becoming the recruiters bible. It is available on her website www.trtc.com.au

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For information email louise@ukrecruiter.co.uk or call 01635 254881

 

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UK Recruiter Discussion Forum - Are you using it? 
Don't forget to visit http://www.ukrecruiter.co.uk/forum. Current topics on the site include "Winters Abroad in Sun!", "The impact of Job Boards in the UK" and "Bulk IT Recruitment". It is free to use the discussion board and you don't have to register to view messages. Visit the site; ask questions and share your knowledge

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Statistics

Hitwise top 10 Recruitment Sites, week ending 28th May 2005
The most visited UK recruitment sites last week, starting with the most popular, were Jobcentreplus.gov.uk, Jobsite.co.uk, Friends Reunited Jobs, Total Jobs, Reed.co.uk, Monster.co.uk, National Health Service Careers, TES Jobs, Guardian Unlimited Jobs and eteach.com. For more information about Hitwise, visit http://www.hitwise.co.uk

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Regards
Louise Triance
UK Recruiter http://www.ukrecruiter.co.uk - 01635 254881 (UK)

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