Welcome to issue 255 of the ukrecruiter newsletter.
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Article
One: Off the Computer and Onto the Phone by Bill Radin
"How do I get my recruiters off the computer and onto the phone?"
That's the number one question I get from frustrated managers. They can't seem to convince their recruiters that time spent on the phone is infinitely more productive than time spent online.
My answer? I tell managers that recruiters, like the rest of us, tend to obey the laws of human nature. Given a choice, they will:
• Seek gratification that's instant, rather than delayed;
• Select tasks that are easy and entertaining, instead of tasks that are difficult or require imagination; and
• Settle for mediocrity when faced with obstacles, rather than fight for
success.
Recruiters aren't predisposed to fail. But as managers, we often encourage them to fail, by unconsciously giving them the means to undercut their own performance.
Winning Their Hearts and Minds
When managers hire chatty extroverts and watch in horror as they morph into silent zombies, who's to blame? If your company's bustling bullpen devolves into a clatter of keyword strings and Google searches, can the recruiters be totally at fault? I think not.
Fortunately, human nature has many different faces. If you want to change your recruiters' behaviour--and improve their performance--here are some common-sense leadership tips that will help accentuate the positive:
• Never tell a new recruiter that something is difficult. If you do, it will telegraph an underlying excuse for failure--or worse, instil a sense of fear. For example, instead of describing cold calling as risky or frightening, tell the recruiter that cold calling is simply the best way to network with new people, develop new business and make a lot of money.
• Keep your signals straight. If you want your recruiters to stay on the phone, don't confuse them with a lot of administrative instructions or technology issues. The simpler you keep their tasks, the more they'll be productive.
• Eliminate distractions--or better yet, don't initiate distractions in the first place. If the computer monitor becomes the sole focus of attention and you feel it's a distraction, don't be afraid to take it off the recruiter's desk. Put it in the "research library" and restrict the recruiter's access.
Pinpointing and eliminating distractions is one of the most important tasks for any manager. And above all, it requires good judgment, because a distraction to one person (or one business model) may be a facilitating factor for another.
For example, there are thousands of recruiters who directly benefit from online recruiting, job boards, keyword searches, and so forth. But there are also lots of recruiters and businesses for whom these technological "tools" are nothing more than a disabling distraction.
If computer tools enhance your recruiters' performance, by all means use them. But if they start to attract too much attention--and stand in the way of performance goals--get them out of sight and out of mind until they prove otherwise.
“Bill Radin’s extensive recruiting, management and recruiter training experience makes him an ideal source of techniques, methods and ideas for rookies who want to master the fundamentals or veterans ready to jump to a higher level of success. “
http://www.billradin.com
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Article
Two: Stress; Employers need to take it seriously by Myriad Training
Imagine this scenario.
It is Monday morning and the alarm clock rings. You haven’t slept well so you are tired before you even begin your day.
You sit on the side of the bed and stretch and begin to think about the day ahead.
Deadlines to meet at work with not enough hours in the day to finish everything so, you will have to stay late at work again. There is the journey to work to look forward to, an hour each way in heavy traffic with other commuters pushing and shoving.
But that’s not all. What about the family commitments? Your kid’s need their breakfast, to make sure they have their lunch packed, have done all of their homework
and then dropped off at school. Then there is the anticipation of the post arriving bringing with it more bills that you will have to struggle to pay.
As you sit there on the edge of the bed, you feel your hands begin to tingle; your heart is beating so loudly in your ears it almost feels as though it is going to come out of your chest. You begin to sweat. All the blood drains away from your face. You find it hard to breath. You feel so bad that you think that you should not go into work today but instead make an appointment with your doctor.
No you are not having a heart attack, but that does not make it any easier to deal with.
What you are experiencing is a stress related anxiety attack. Does it sound familiar?
Of course this is an extreme example, but stress related symptoms are now more common than they have ever been and is fast becoming a major cause of work related absence which is often overlooked by many organisations.
The Health and Safety Executive definition of stress is “the adverse reaction a person has to excessive pressure or other types of demands placed upon them”.
This can happen when we feel as though everything is becoming too much, we feel overwhelmed, unable to cope or we feel that things are getting on top of us.
Stress can come from a variety of sources, family and personal life as well as work. Things such as marriage/partnership breakdown or lack of job security can cause stress; whatever the source of the stress employers have a legal obligation to “help employees not be made ill by their work” (Health and Safety Executive 1998). And stress can make employees ill.
A recent survey by BUPA says that in 2004 168 million days of work were lost at a cost to employers of £12.2 billion (CBI Absence and Labour Turnover 2005). The second most significant cause of these absences is due to stress.
In this days current economic climate stress is an every day feature with most people suffering from stress to different degrees.
Some of the most common signs of stress are:
Mood swings, skin problems, muscle tension, changes in sleep patterns, low self esteem, anxiety, tiredness, poor concentration, changes in eating patterns and poor memory.
There are a number of proven strategies which can help you to reduce stress in your everyday life.
At times of stress or anxiety we often change our behaviour. We stop eating properly, smoke more or turn to alcohol as a crutch. Try to eat a balanced diet, which include complex carbohydrates such as wholemeal bread, jacket potatoes etc, rather than biscuits or other sugary foods that may help cause mood swings.
Fresh fruit and vegetables can help give your immune system a boost which will help you feel less run down. Try to cut down on your caffeine and replace tea, coffee or fizzy drinks with water which will help rehydrate your body.
Many people feel that relaxation is a waste of time or an indulgence yet it is a vital part of life. Make time in your life to include a period of relaxation every day. This could be reading, listening to music, doing yoga or meditating or even enjoying a warm bath with some lavender bath oils.
Exercise is a sure way to relieve stress because it releases your body’s natural feel good endorphins. Make it part of your life and find a form of exercise that is suitable for you. If you are starting a new exercise regime, make sure you consult your doctor first.
What about your employer’s responsibility in managing your stress? Ask your employer to arrange for you to go on a stress management course. You do not have to be stressed to attend one of these. It is far better to know what to do before you begin to experience the signs of stress, and after all, it could save your employer money in the long run.
Myriad Training (East Midlands) Limited is an “in company” training organisation who specialise in management and personal development training. Founded in January 2006, by Lee Majhen-Keeler who is a trained and experienced counsellor and trainer and has worked in the private and public sector for many years. Contact
info@myriad-training.co.uk
or 0115 841 3682 www.myriad-training.co.uk
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Don't
Miss This
"10 Years from Now" - ERA Annual Conference, 19th April, Sadler's Wells Theatre
"Following on from the great success of last year's Executive Research
Association conference, this is a day not to be missed. As well as the interesting speakers discussing challenging topics you have the chance to meet others in the same business." Key Note Speaker David Fairhurst, McDonalds. Other Speakers: Iain McNeil, Odgers; Trevor Foster Black, Coalition; Hilary Sears, Cabinet Office; Elizabeth Heywood, KMC. Apply for tickets by 31 March 2006 to: Sarah El Rasoul, Travis Research, Unit 28 The Old Silk Mill, Brook Street, Tring, Herts, HP23 5EF, Tel: 01442 828 846
Free Seminars Across UK on Dispelling the Myths and Suspicions Surrounding Psychological Testing,
4th May, Glasgow
Sycadex Ltd is leading a series of seminars nationwide to dispel the myths and suspicions surrounding psychological testing. In an increasingly competitive market, more and more companies are beginning to consider the use of psychological testing in recruitment. The first seminar is taking place 4 May 2006 in the Teacher Building, 4 St. Enoch Square, Glasgow, from 0930-1400. For more information on these seminars email
esther@sycadex.com or ring 028 90626558
Motivation and Incentives; Rewarding and encouraging employee performance, 4th May, London
"Employers who motivate their staff effectively find their organisation improves sales and productivity and enjoys a significant reduction in staff turnover. Demotivated staff can leave a workplace stagnant, with employees unable to achieve goals and maintain high standards of work. In order to get the highest return from their investment, employers need to ensure that the motivation techniques and incentives they use are effective."
This event offers HR professionals an analysis of trends, developments and new services within the employee motivation and incentive sector. The conference will also provide a
forum for HR professionals, experts and providers to meet and exchange views.
For more information and to register visit Symposium
Events
Human Capital Management with SAP Conference, 23rd & 24th May, Birmingham
"Whatever your HCM with SAP issue - from Analytics to eLearning - this conference will provide you with the tools and techniques you need to succeed."
Issues covered in the conference include: eRecruitment, Talent Management, Utilising BW, Employee Self-Service, Realising Value, Global Roll-Out of SAP HCM, eLearning, HR Analytics & KPIs, Manager Self-Service, Implementation Experiences and SAP Enabled Shared Services.
For more information contact Patricia Clemas; tel: 0121 609 4122, or info@tacook.co.uk.
www.tacook.co.uk
UK Recruiter Discussion Forum
- Are you using it?
Don't forget to visit http://www.ukrecruiter.co.uk/forum. Current topics on the site
include "HSMP
Visas", "NORAS" and
"how
to calculate the amount to charge a client".
It is free to use the discussion board and you don't have to
register to view messages. Visit the site; ask questions and
share your knowledge
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Statistics
Hitwise top 10 Recruitment
Sites, week ending 19th March 2006
The most visited UK recruitment sites last week, starting with the
most popular, were Jobcentreplus.gov.uk, Totaljobs.co.uk,
Jobsite.co.uk, Fish4.co.uk/jobs, Reed.co.uk, Monster.co.uk, nhs
careers, TESjobs.co.uk, jobs.guardian.co.uk,
jobsgopublic and eteach.com. For more information about Hitwise, visit http://www.hitwise.co.uk
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Regards
Louise Triance
UK Recruiter http://www.ukrecruiter.co.uk
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