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Article: The
Seven Habits of Highly Effective Recruiters By Gaynor Lowndes
One of the most insightful books I have ever read is
Stephen R Covey’s. His philosophy impacted me so much that I developed a time management workshop based around his four quadrant model. It set me thinking about what the seven habits for highly effective recruiters were and here they are
1. Highly effective recruiters schedule the important tasks into each day
Time management is one of those competencies that everyone talks about but few of us do well. It’s not just about getting things done but getting the right things done at the right time. It’s about understanding the importance of scheduling the important tasks into each day to ensure you have an ongoing pipeline. Too many of us get busy with the unimportant and reactive tasks and put off the important ones. Important tasks include business development, candidate care, and client follow up.
2. Highly effective recruiters are outcome focused
This habit is about beginning with the end in mind. Being outcome focused is being conscious of the bigger picture and not getting bogged down in the detail. When you are outcome focused you get more of the right stuff done and are therefore more successful. Being outcome focused when dealing with a difficult client, candidate or job brief will help you keep everything in perspective and get you out of the emotion of the situation. Outcome focused people can ride out the rough times, knowing that they will eventually reach their desired outcome.
3. Highly effective recruiters can demonstrate excellence in service delivery
This habit centres around your personal values. By putting others’ needs before your own and by consistently delivering results to your clients and candidates you will build an excellent reputation in the marketplace in which you operate. That’s good for you and good for your business. Highly effective recruiters elicit feedback from candidates and clients about how they can improve. They are not afraid of constructive criticism or too arrogant to take notice. By striving to continually improve your service you will move from being an average recruiter to an exceptional one.
4. Highly effective recruiters are persistent
Take a look around your office – who do you
consider to be a great recruiter? One of the habits this person will have is persistence: persistence to keep going when things don’t work out as planned; persistence to keep building their desk and business; persistence to keep at it when they don’t feel like it or are bored. Most people, when faced with defeat give up and go home, those with persistence keep trying until they get the results they want. They try different ways, keep learning and have faith that they will reach their desired goals and outcomes. Persistence pays!
5. Highly effective recruiters are committed to self development
Stephen Covey describes this habit as “sharpen the saw”. That is, successful people reflect on their results and continue to learn and develop. Many experienced recruiters go stale because they think they know it all. Complacency sets in and they maintain the desk until the economy changes and then wonder what’s happened. Many of them left the industry during 2009, all because they were not prepared to learn new techniques or stretch themselves further. Commit a percentage of your income to self development as you would a savings plan, I guarantee you will see the benefits. If you think you are too experienced for industry training then engage a coach to help you stretch a little.
6. Highly effective recruiters have balance between work and play
Gen Xers were defined by their work. Many of them (like me) have lived unbalanced lives in the past. Gen Ys on the other hand, have no concept of working hard to get ahead and have expected everything to be handed to them. I believe a shift will occur in our thinking about work/life balance as a result of the recent hard times. Highly effective recruiters have interests outside of work and enjoy balanced lives. They take time to smell the roses and celebrate their successes. They also understand the importance of working hard to achieve the results that they want to achieve. Highly effective recruiters set goals in all areas of their life and are positive and well balanced as a result.
7. Highly effective recruiters have high levels of honesty and ethics
I have been amazed over the last 12 to 18 months at the dishonest behaviour of some in our industry. However, what goes around comes around so be very careful with your thoughts, words and deeds. Highly effective recruiters are honest with others and themselves. They behave with integrity and sleep easily at night knowing they have done their best. Practice dealing with everyone in an honest and ethical manner and you will attract similar people and situations. In summary, highly effective recruiters are well balanced, positive, persistent people who understand what is important in their work and their lives. Take a look around you…learn from the masters and be the best you can be!
Gaynor Lowndes set up The Recruitment Training Company in 2001 to provide specific recruitment skills training to recruiters. It has grown to be the largest provider of skills-based training to the recruitment industry. In addition, Gaynor provides success coaching services via
GaynorLowndes.com.
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