James Caan has spoken at our last couple of Director only recruitment events (this awful photo is one I took on my phone at the first event). He’s going to be at our next one on the 3rd February. But if you can’t make it along – or want some advice RIGHT NOW then here one of the questions that he answered at our last event that I thought was probably useful to share:
What do you think agencies should do to grow relations with customers?
Sadly I am finding that more and more consultants in the industry are developing poorer and poorer communication skills. This has been exacerbated by technology as it’s too easy for consultants to hide behind e-mails, brochures and CVs – they’ll do anything rather than actually go to see the client. Picking up the phone and arranging to visit your clients should be a given – but it’s not always the case unfortunately – it’s about getting back to basics. As a business one of the KPI’s you should be adopting is tracking to see how close your relationships with your clients are. Go back and look at your client list – and see when the last time that client was visited!
And finally….
In my view, the recruitment market it hasn’t really changed in the last 25 years. If you are looking for a reason to fail you can find hundreds of them. If you want to succeed then you have to work harder than you have ever worked before, be far more proactive and above all be flexible.
HBRIDA are publishing all of the Q&As over the next few weeks so you ought to check out their blog too!
