Why the candidate experience is so critical to your company brand? Notes from #RecHangout

Earlier today we hosted a RecHangout about how great candidate experience is not just essential to attracting and engaging the best people to work for your organisation, but also critical in maintaining an excellent reputation and a positive brand.  This is a regular show we do hosted by Alan Whitford (RCEuro / Abtech Partnership), Louis Welcomme (Colleague Software)and Mark Stephens (Smart Recruit Online).  Our guests were

Gerry Crispin, co-founder of CareerXroads and the respected Candidate Experience Awards

Chris Hoyt, former Talent Engagement and Marketing Leader at Pepsico and Partner at CareerXroads

Lee Evans, Talent Acquisition Manager at KP Snacks

Charu Malhotra, Employer Branding Manager at Ferrero

You can watch the show here:

Here are some blogs which I think nicely back up and continue on from some of the points discussed:

Improving the candidate experience and protecting the company brand – written by Mark Stephens

CandE Awards

The Hidden Costs of a Poor Candidate Experience

5 Things Companies Can Do to Improve the Candidate Experience

What a Net Promoter score is

Communication – The key to a good candidate experience

10 Key Components for a Winning Candidate Experience

How Candidate Journey Maps Improve Talent Attraction and Engagement

How Can Recruiters Improve the Candidate Experience?

Improve Candidate Experience With Better Onboarding

Managing Candidate Experience in a Small Business

This is the blog Chris Hoyt wrote after the hangout

Gerry Crispin did a nice summary in saying getting candidate experience right is about:

Setting expectations
Demonstrating you are listening
Giving candidates closure
Ensuring there is accountabilyit in the whole organisation
Ensuring it’s a fair process

Our next hangout will be in July and details will be here soon.