The Recruitment Agency Technology Showcase | June 2021 | Cloudcall

Did you miss CloudCall morning Masterclass at the Recruitment Agency Technology Showcase ?

 

With so many great masterclass sessions during the day we thought we would bring you the highlights from each of the sessions.

Introducing CloudCall and what you missed in their morning session at the Recruitment Agency Technology Showcase held on 17 June 2021

The intelligent phone system that integrates with your CRM. Our communications platform provides intelligence for businesses through capturing calls, chats & collaboration to deliver a single view of multi-channel customer interactions..

Rob Grenning of  CloudCall is joined by Ian Moyse Of OneUp Sales. Hear what they have to say about the impact of remote working on your data capture system:-

• What is inhibiting your data capture?
• The challenges currently with data capture.
• Taking away the responsibility of the individual to update the CRM and making this function automated .
• Removing the manual entry element and going automated where information is captured accurately giving you insight where a human hasn’t had to it manually.
• People don’t leave bad software – they leave bad data and bad relationships.
• Remote working and the affect it is having on data.
• A mobile phone being a recruiter’s best friend and data’s worst enemy.
• Using data to provide engaged and informed insight the remote people.
• Bringing the human element back into the business it vital.

Here’s what Neville had to say…

“At CloudCall, there’s a big focus on flexible working. In all industries and especially such a face-to-face role like recruitment, there has been and is going to be a lot of change.

The transition from being in the office to working remotely, has been such an important part of what CloudCall is about. We’re an intelligent phone system that integrates with your CRM.

Our platform provides business intelligence by capturing your calls, chats, collaborations and stores them within your CRM.

Which means; if you speak to someone, the conversation is saved in your CRM. And if you speak to them again, your previous conversation is on your system and it’s easily obtainable.

It’s all about building relationships in recruitment and we have seen the importance of this grow further since we’ve been working remotely. There’s been an increase in the use of, call back requests, Voicemail Drop; and simply being able to contact people and build those relationships easily, from home.

For recruiter’s, they’re always thinking ‘how can I fill that job? And how can I fill it faster?’. Everything that we do at CloudCall, is about making those processes and interactions speedier and simplified.

‘How do I save time and money?’, I hear you ask. Some of CloudCall’s greatest features are designed for just that:

• Call Recordings
• Click to Dial
• Broadcast SMS

The above features (and many more) enable recruiters to contact people quickly and to ensure that by looking back at Call Recordings or past CRM records, they can use this data to train the rest of the team.

When working remotely; managers and supervisors want to be able to provide support to their staff, monitor how they are getting on and give them training when necessary. That’s something that CloudCall can help you do.