This post by Devyce is part of our blog series, “The One Thing Recruitment Leaders Should Change Right Now”.
The one thing recruitment leaders should change right now is how they view consultant conversations.
Recruitment is built on conversations. Candidate calls, client briefings, salary negotiations, interview feedback and follow-ups all happen in real time. These conversations shape decisions, influence placements and reveal the details that matter most.
But too much of that value disappears into memory.
That is not because recruiters are lazy. It is because the process is unrealistic. Consultants finish one call and move straight into the next. Consultants are superhumans expected to sell, advise, listen, update records, write every note, tailor every follow-up, and remember every detail of every conversation.
That is where leaders need to shift their thinking.
The future of recruitment technology is not about replacing recruiters with automation and robots. At Devyce, we’re about recognising where value is being lost, and giving consultants the support to capture it.
On a broad level, agencies should be able to retain the context from past conversations, even if a consultant leaves the business. On an individual level, consultants should be able to search through and pull value from each of their conversations. When it comes to coaching, it should be grounded in what the individuals have said and how they said it right after that unique call ends—not vague training sessions designed for an average consultant, who does not exist.
Conversations are commercial gold. A client briefing should become a stronger job description. A candidate conversation should become a more relevant follow-up. A piece of feedback should inform the next discussion with the client. Even a small personal detail revealed should help preserve the trust and context that makes recruitment human.
The agencies that win will not be the ones making the most calls. They will be the ones making the most of their conversations.
About Devyce
Devyce is an AI-powered business phone system loved by recruitment teams. It brings calling, AI summaries, CRM updates, follow-up generation, coaching insights and AI-powered search across past conversations into one workflow.
