I just phoned a recruitment consultancy that describe themselves as a leading supplier of Human Resourcing solutions. I asked to speak with their Managing Director. I was told, by a lady with a dismissive attitude, he had gone home. When I asked what time he’d be in the next day I was told “God knows”. I explained I could do with a bit more than that and was told “he just comes and goes as he pleases”. If I was a potential client it’d make me think twice about bothering to call back.
Everyone knows that people do sometimes judge a book by its cover. The person who answers the phone is, for new candidates and clients, the “book cover” of your business. Have you checked your “book cover” lately?
